Frequently asked questions

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How do I cancel the order, I have placed?

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner.  You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

How do I create a Return Request?

You can create a Return in three simple steps-

*Tap on MyOrders
*Choose the item to be Returned
*Enter details requested and create a return request

What is Indian Hando Arts Shipping Policy?

We strive to deliver products purchased from IHA in excellent condition and in the fastest time possible. If this is your first order with us, shipping will be completely FREE. Also, for all the subsequent purchases.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on our Returns Policy. For accounts whose return behavior violate our fair usage policy, irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

How can I get my order delivered faster?

Yes. You can get the order delivery faster but it will take additional charges depending upon your pincode and area.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

How are orders placed on Indian Handoarts delivered to me?

All orders placed on IHA are dispatched through our courier partners such as Blue Dart, Delhivery Etc.

What is Indian Handoarts Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under our shipping policy.

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

Can I use IHA to send gifts to others?

Yes, you can send gift orders to your friends/family members on IHA. For an additional charge, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

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